Triage Center

The primary purpose of the McLean County Triage Center (MCTC) is to provide McLean County residents with an accessible alternative to existing services for those experiencing a mental health crisis. The center will eventually be open 24 hours per day, 7 days per week, 365 days per year, and will have at least two staff at all times in addition to on-site security.  Guests of the Triage Center can access services by walking in, referral from an emergency room or other community partner, or brought by law enforcement. 

Anyone over the age of 18 is welcome as a guest at the Triage Center, regardless of ability to pay.  The Triage Center will accept all forms of insurance (private, Medicaid, MCO’s, and Medicare) and services will not be denied to anyone due to lack of insurance.

MCTC is an alternative to the hospital emergency department or justice system, for individuals in a behavioral health related crisis. Additionally, MCTC allows alternatives other than emergency rooms so the hospitals have greater capacity to address life-threatening medical emergencies, such as heart attacks, injuries, strokes, etc.

At MCTC, triage activities are carried out by qualified and skilled mental health professionals who collect demographic, social, health and clinical information to determine whether there is a need for further assessment or intervention, or whether referral to another service should be considered. MCTC allows participants to receive the in-person assistance they need in the moment they need it most.

The goals of crisis services include, but are not limited to:

  • Promote the safety and emotional stability of individuals with mental illness or emotional crises;
  • Minimize further deterioration of individuals with mental illness or emotional crises;
  • Assist individuals in developing and/or enhancing better coping skills and support systems
  • Help individuals with mental illness or emotional crises obtain ongoing care and treatment